Refund / Return Policy

Xelban

Returns

You may request a return within 30 days of delivery if the item is unused and in original packaging.

How to return

Email support@xelban.com with your order number. We will send return instructions.

Refunds

Refunds are issued to the original payment method within 5–10 business days after we inspect the return.


Xelban is operated by Shenzhen Tongwen E-commerce Co., Ltd.

Company Name: Shenzhen Tongwen E-commerce Co., Ltd.

Address: Room 205, No. 20 Anliang Road, Xikeng Community, Yuanshan Subdistrict, Longgang District, Shenzhen, Guangdong, China

Phone: +86 17805180610

Email: support@xelban.com